Most likely, your Username is your email address. This will be the email address you used to purchase the program, which may be different than the email address you are currently using. If you can't remember your password, you can use the Forgot Password? link on the login page and your password will be emailed to the email address on file.
If you purchased through a group or school and did not use an email address when you purchased, you were assigned a unique Username and Password which allowed you to enter into our previous program version. Use the same Username and Password to enter our new program version. You will be asked to enter a valid email address, which will become your new Username.
For security reasons, users may change their Password, but not their Username email address. If you need to change your email address, please email firstname.lastname@example.org and indicate the name on the account, the old email address and the new email address. Allow 48 hours for the change in email address.
If you get a blank page when you click a PDF or a "Download & Print" button, it may be the browser that you are using, or that Adobe Acrobat is not downloaded or enabled.
For Internet Explorer:
Adobe Acrobat must be loaded as an Internet Explorer "add-on"
Or, try opening the program in another browser (Firefox, Google Chrome).
Here are helpful links if you think you may need an updated version of Adobe Reader or a browser:
To download a current version of Adobe Reader, go to: http://get.adobe.com/reader/
To download a current version of Internet Explorer, go to: http://windows.microsoft.com/en-us/internet-explorer/products/ie/home
To download a current version of FireFox, go to: http://www.mozilla.org/en-US/firefox/new/
To download a current version of Goggle Chrome, go to https://www.google.com/chrome
We've recently upgraded our server for enhanced performance and security. Please clear the cookies and cache for your browser. In the drop-down menu of your browser, go to "History" and select the "clear recent history." Select "everything" for the amount of time to clear and the "cookies" and "cache" options.